Danamon Call Center Service Options for Customers
If you become a customer with Bank Dimamon, you must know the Danamon call center. A service that is certainly owned by a big company like Danamon. This service is designed for customers wishing to communicate directly with bank representatives. Whether it’s getting information, information, making complaints, or problems.
Of course, in each transaction process, customers need information about other terms, terms and conditions. With this service, every process performed by customers can be done easily. At the same time, complaints or criticisms cannot be separated from the service.
Moreover, in all its transactions, the Bank must have problems. However, as a professional financial institution, Danamon organizes response and communication services with its clients. Moreover, it is also very transparent when its clients submit suggestions for important responses and so on. Here the role of the danamon call center is to provide the best service for customer service.
However, if you look at the effectiveness of the reports provided by the media, they are excellent and highly effective. Because, you can consult and communicate directly with customer service, and also in explaining or responding is easy to understand.
Danamon Call Center Service for Customer
Below are some of Danamon’s call centers that can communicate with customers.
- Simu
When you need contact with the Bank, it can be done via a danamon/1500090 call center if set up in Indonesia. In the meantime, if you are locked out of Indonesia, please contact 021 2354 6100. To access this service you must charge for mobile data. Although its value is not much different from communicating with other people in general.
But looking at the effectiveness of these media reports, they are very effective and highly effective. Because, you can consult and communicate directly with customer service, and also in explaining or responding is easy to understand.
- Interactive Voice Response
In addition to using credit to communicate customer service, you can use Interactive Voice Answers. This service is an effort by Bank Danamon to solve the problems facing its customers. For this service, you must verify the problem or required information, in order to make it appropriate to apply the regulations.
Regarding the problem of blocking credit cards, you can use the number 211, while for debit cards use 212. Rule 221 to obtain equity statements. Rule 222 addresses account change issues. You can also change the phone pin using short code 225.
Consultations by talking face-to-face can use 220. To get information about Dananon credit cards, Visa and Master Cards, you can use 2 32. The advantage of using this service is that efficiency can be maintained. Because you present it concisely and clearly. Moreover it doesn’t require heavy blows to make.
- Hello Danamon
Hello Danamon service is available 24 hours for customer consultation needs. Hello Danamon can be used by both customers and non-customers. For people who want to become customers, they can ask for information related to the law and other basic information.
To use this service, please use the 1500090 number when using GSM, it is 677777. If you want to list the file it can be via Email: hellodanamon@danamon.co.id.
Other Options to Get Customer Service
Below are some of the customer service options to choose from.
- Webmail
Another alternative if you don’t want to spend too much credit is to use webmail. To use danamon call center services you need personal data. However, the bank ensures that data security is not spread to others. The data required when making this transaction is the email address name of the mobile phone number and the information you want to submit.
ForFacebook, please follow Bank Danamon’s fandom, as the bank’s Instagram account is @mydanamon. Meanwhile, if you are used to using LinkedIn, Danamon can be contacted through PT Bank Danamon Indonesia, Tbk.
After sending all the data, just wait for a response from customer service. But the downside of this service is that the response provided by customer service is much longer. So, if you need information or services quickly we recommend using other media.
- Social media
If you’re very active on social media, you can also use social media to communicate with dannamon call center services. The advantage of this service is that in addition to not requiring high costs, it is also easy to do. Communicating with the service using Twitter can be done on @hellodanamon consulting account regarding transactions and non-transaction transactions. In the meantime, if you need information about events and so on, please review the @danamon.
If you use Facebook, please follow Danmanon Bank’s fandom. If you use the Instagram app, you can send it to @mydanamon. If you are used to using LinkedIn, Danamon can be contacted via PT Bank Danamon Indonesia, Tbk.
In addition to the extra cost and convenience, using social media to communicate with customer service takes longer than getting a response from customer service. It is best not to use this service if it has urgent needs.
But to overcome this, you can use the Dingtone app. These requests are provided to provide danamon call center services directly to the customer service that will respond at that time. This account offers 5 minutes free for customers to get in touch.
If you want more detailed and easy-to-understand information, you can directly contact the nearest Bank Danamon Office. There will be clarification directly from the narrator at work. However, we recommend this step if you want to make a transaction as well. If you just want to make a complaint or get information, you can do it remotely.
Flow of Complaint Submission ke Bank Danamon
After the customer files a complaint in the various ways we have described above, the bank first sees the need. If it can be completed at that time, the customer service will offer advice directly.
However, if the problem is serious, Danamon’s crew will try to solve it in 20 days. This is required because they will communicate directly with the other party. Typically, the complaints filed that go through this process are those that require further investigation by third parties who cooperate with Bank Danamon.
Then employees will inform the results or actions on their part. If it is felt that it is taking too long, it will be presented to the customer. If the measures taken by banks can solve the problem, then the problem will be solved.
However, if the bank cannot solve the problem, it can request a facility for BI or OJK. To submit an application to the BI, you can use contact 1500 131. It can also be via email bicara@bi.go.id. Regarding applications for OJK, you can contact 1 500 655. If you wish to be contacted via email, please send a complaint with konsumen@ojk.go.id address.
Requirements for Presenting Problems withBank Danamon for OJK/BI
However, filing a complaint with BI and OJK, there are requirements that must be met by customers. Among them is that customers have filed complaints and tried to take action from Danamon Bank. And there is no agreement between Danamon Bank and the customer.
Another requirement is that the problem facing Danamon Bank and the client is a civil action that has no legal decision or is still in the process of being resolved. Finally, this service will be provided if the loss incurred by the customer is a maximum of Rs. 500 million.
In communicating with danamon call centers using the above methods, don’t forget about ethics. Present complaints, criticisms, and recommendations well and transparently. If you don’t get a satisfactory answer, let it be clear again.
When faced with legal issues, don’t forget your position. Whether the source of the problem is the bank or you. If you find a bank or third party, you can prepare strong evidence. To pre-access OJK or BI, it can be solved properly in the danamon call center.